Shipping policy

Shipping Policy

Last Updated: August 2026

Thank you for shopping with Lumantry. We are committed to delivering quality products to customers around the world. Please read our shipping policy below before placing your order.

Order Processing

All orders are processed within 1–3 business days after payment is confirmed.
Orders are not processed or shipped on weekends or public holidays.
During peak seasons or promotional periods, processing times may be slightly longer.

Shipping Times

Since we work with trusted global fulfillment partners, shipping times vary depending on your location.

Region	Estimated Delivery Time
United States	7–20 Business Days
Canada	8–22 Business Days
United Kingdom	7–20 Business Days
Europe	7–22 Business Days
Australia & New Zealand	8–22 Business Days
Asia	5–20 Business Days
Rest of the World	10–30 Business Days

Please note that delivery estimates are not guaranteed and may vary due to customs processing, weather conditions, carrier delays, or other unforeseen circumstances.

Shipping Costs

Shipping costs are calculated at checkout based on the destination, product weight, and selected shipping method.

From time to time, we may offer free shipping promotions on selected products or orders.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information. Tracking updates may take 2–5 business days to appear after the shipment has been dispatched.

Multiple Items

If your order contains multiple products, they may be shipped separately from different warehouses. You may receive more than one tracking number, and deliveries may arrive on different dates.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are determined by local customs authorities and are the responsibility of the customer.

Incorrect Shipping Information

Please ensure your shipping address is complete and accurate before placing your order.

Lumantry is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Packages

If your package appears significantly delayed or is marked as delivered but cannot be located, please contact us. We will work with the shipping carrier to investigate the issue and help resolve it as quickly as possible.